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MARC Record

Leader
001 cgw01:000739088
003 BE-GnUNI
005 20170817174928.0
008 080114s2008 njua ||||||eng
010
  
  
a| 2008001378
015
  
  
a| GBA825052 2| bnb
020
  
  
a| 9780470247594 q| cloth : alk. paper
020
  
  
a| 0470247592 q| cloth : alk. paper
100
1
  
a| Perkins, P. S. q| (Pamela Sue), d| 1959-
245
1
4
a| The art and science of communication : b| tools for effective communication in the workplace / c| P.S. Perkins.
260
  
  
a| Hoboken, N.J. : b| John Wiley, c| 2008.
300
  
  
a| Xxiii, 198 p. : b| ill. ; c| 24 cm.
500
  
  
a| Includes index.
505
0
  
a| Step one: Intrapersonal communication -- Self-sabotage or self-fulfillment? -- Discipline of the mind -- Dive into your life! -- Where did that thought come from? -- Creating our self-image at work -- Growing up "different" -- Writing a new script -- Taking ownership -- Jill's day -- Waking up to your day! -- Conquering the first step -- First things first! -- Step two: Nonverbal communication -- The functions of nonverbal communication -- Your professional appearance -- Your professional voice -- Actions do speak louder than words! -- It's about time! -- Keep your distance! -- Sometimes when we touch -- Do you smell something? -- Step three: Interpersonal communication -- Five keys to positive, healthy work relationships -- Interpersonal conflict -- Supportive versus defensive communication -- Step four: Small-group/organizational communication -- To group or not to group...that is the question -- Jill's day -- I versus we: the cultural paradox --^
505
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a| Co-opetition model of advancement -- Making room for the group reality -- Leadership communication -- Constructive conflict -- The communication climate -- Small-group membership and facilitation -- Step five: Public communication -- The common denominator -- Moving beyond the fear! -- Communication apprehension -- Confidence and composure -- Your language -- Don't make excuses -- Your public presentational style -- You and your audience -- The art of impromptu/conversational speaking -- Step six: Mass communication -- Influencing the masses -- Persuasion is about perspective -- Are you a walking billboard? -- Persuasion and the world of work -- Jill's day -- Using persuasion as a tool of influence -- As simple as one, two, three -- Persuasive messages and you -- Step seven: Intercultural communication -- We can all get along! -- What makes us unique -- We are all prejudiced! -- Understanding perception -- Culture and values that impact the workplace --^
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a| Nonverbal communication is culturally bound -- Global community -- Diversity and the workplace -- The "other" in the workplace -- Jill's day -- Inclusion in the workplace -- Becoming a cross-cultural bridge through cultural competency -- Epilogue: New beginnings.
650
  
7
a| Business communication. 2| lcsh
650
  
7
a| Interpersonal communication. 2| lcsh
650
  
7
a| Persuasion (Rhetoric). 2| lcsh
856
4
1
u| http://www.loc.gov/catdir/enhancements/fy0808/2008001378-t.html 3| Table of contents only
856
4
2
u| http://www.loc.gov/catdir/enhancements/fy0808/2008001378-d.html 3| Publisher description
856
4
2
u| http://www.loc.gov/catdir/enhancements/fy0827/2008001378-b.html 3| Contributor biographical information
852
  
  
m| BOOK b| KBOV c| KBOV j| KBOV.ZOL.IX.0.2 p| 739088-10 f| 04 F| NO LOAN/open shelves
920
  
  
a| boek
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