MARC Record
Leader
001
cgw01:000739088
003
BE-GnUNI
005
20170817174928.0
008
080114s2008 njua ||||||eng
010
a| 2008001378
015
a| GBA825052
2| bnb
020
a| 9780470247594
q| cloth : alk. paper
020
a| 0470247592
q| cloth : alk. paper
100
1
a| Perkins, P. S.
q| (Pamela Sue),
d| 1959-
245
1
4
a| The art and science of communication :
b| tools for effective communication in the workplace /
c| P.S. Perkins.
260
a| Hoboken, N.J. :
b| John Wiley,
c| 2008.
300
a| Xxiii, 198 p. :
b| ill. ;
c| 24 cm.
500
a| Includes index.
505
0
a| Step one: Intrapersonal communication -- Self-sabotage or self-fulfillment? -- Discipline of the mind -- Dive into your life! -- Where did that thought come from? -- Creating our self-image at work -- Growing up "different" -- Writing a new script -- Taking ownership -- Jill's day -- Waking up to your day! -- Conquering the first step -- First things first! -- Step two: Nonverbal communication -- The functions of nonverbal communication -- Your professional appearance -- Your professional voice -- Actions do speak louder than words! -- It's about time! -- Keep your distance! -- Sometimes when we touch -- Do you smell something? -- Step three: Interpersonal communication -- Five keys to positive, healthy work relationships -- Interpersonal conflict -- Supportive versus defensive communication -- Step four: Small-group/organizational communication -- To group or not to group...that is the question -- Jill's day -- I versus we: the cultural paradox --^
505
0
a| Co-opetition model of advancement -- Making room for the group reality -- Leadership communication -- Constructive conflict -- The communication climate -- Small-group membership and facilitation -- Step five: Public communication -- The common denominator -- Moving beyond the fear! -- Communication apprehension -- Confidence and composure -- Your language -- Don't make excuses -- Your public presentational style -- You and your audience -- The art of impromptu/conversational speaking -- Step six: Mass communication -- Influencing the masses -- Persuasion is about perspective -- Are you a walking billboard? -- Persuasion and the world of work -- Jill's day -- Using persuasion as a tool of influence -- As simple as one, two, three -- Persuasive messages and you -- Step seven: Intercultural communication -- We can all get along! -- What makes us unique -- We are all prejudiced! -- Understanding perception -- Culture and values that impact the workplace --^
505
0
a| Nonverbal communication is culturally bound -- Global community -- Diversity and the workplace -- The "other" in the workplace -- Jill's day -- Inclusion in the workplace -- Becoming a cross-cultural bridge through cultural competency -- Epilogue: New beginnings.
650
7
a| Business communication.
2| lcsh
650
7
a| Interpersonal communication.
2| lcsh
650
7
a| Persuasion (Rhetoric).
2| lcsh
856
4
1
u| http://www.loc.gov/catdir/enhancements/fy0808/2008001378-t.html
3| Table of contents only
856
4
2
u| http://www.loc.gov/catdir/enhancements/fy0808/2008001378-d.html
3| Publisher description
856
4
2
u| http://www.loc.gov/catdir/enhancements/fy0827/2008001378-b.html
3| Contributor biographical information
852
m| BOOK
b| KBOV
c| KBOV
j| KBOV.ZOL.IX.0.2
p| 739088-10
f| 04
F| NO LOAN/open shelves
920
a| boek