This is service design thinking : basics, tools, cases.

MLA

Stickdorn, Marc, and Jakob Schneider. This Is Service Design Thinking : Basics, Tools, Cases. Amsterdam: BIS, 2010.

APA

Stickdorn, M., & Schneider, J. (2010). This is service design thinking : basics, tools, cases. Amsterdam: BIS.

Chicago

Stickdorn, Marc This Is Service Design Thinking: Basics, Tools, Cases.. Edited by Marc Stickdorn and Jakob Schneider. Amsterdam: BIS, 2010.